Post Office Passport Seva Kendra - Asansol

Very worst experience. All staff members are rude, untrained, and unnecessarily oversmart. I strongly suggest visiting another PSK if you want a smooth, hassle-free process. The problems started from the beginning. They arrived late and instead of helping applicants, they tried to demotivate us. If your appointment slot is around 2 PM, be prepared for trouble--they deliberately ask for unnecessary documents. Even when you clearly explain the official guidelines, they respond rudely and refuse to listen.They doing late knowingly and doing others and when i tell them they treate me rudly. They did not accept valid birth proof like PAN card or tenth certificate/Migration. When a birth certificate was presented, they demanded a digital one, which is unreasonable because many people born around the year 2000 were not issued digital birth certificates. The same issue occurred with address proof--they unnecessarily demanded a domicile certificate, which is not always mandatory as per guidelines.i think something happening wrong here. Overall, it feels like they selectively decide whom to help and whom to reject. Extremely disappointing experience. Avoid this PSK if you value your time and peace of mind. @passportsevamea @MEAIndia @RPO_Kolkata @PIB_India @DrSJaishankar

Enter the post office premise and take a right. It's a stand alone building. The process didn't take very long. We left before an hour of entering premises. The staff were mostly polite. But I still can't rate them well because of a few things. They discourage a lot of people telling them that their Aadhaar photo needs to be updated before they should go through the process.Otherwise Kolkata office would reject itandp application would get delayed by 4 months. True or not, it surely appears they try to shelve workload. I saw senior citizens requiring restrooms being handed a key to a ladies washroom. They should have this basic facility for all. There is no usher/ security/ teller to guide through the process. People ask who ever they can. They don't issue tokens and sequence number is not strictly maintained. Mostly first come first serve basis.

I had a mixed experience. Even though the staff is helpful and managing queues quite well, The infrastructure needs massive renovation and repair. The waiting area is very small with just 2 pedestal fan. When the queue gets big, they have to stand outside of the PSK as there was no adequate waiting area. Drinking water is available but not well accessible from waiting area. No digital information board for queue management. Once you submit your printed appointment slip (Which is not required to carry according to Passport Seva Portal, but you need it here), they will call out names one by one. No digital token system is present. Find a parking can be challenging here. For 2 wheelers it is easily available just at the opposite of Post Office. But for cars you have to park it at least 100 to 200mtrs away.

We ( my wife and myself) went for re issue of passport before expiry of validity today on 28/8/25. Had a great experience with the staff. They are very helpful , professional and polite. Our job completed within 1 hour of the scheduled time. Many negative reviews were found but our experience is positive right from the moment we entered the office. Many people are not carrying the required documents and staff are explaining them what is required and how to get the documents and which format is acceptable. PSK Asansol staff are doing a great job. Many a thanks to them for giving a wonderful Service to all passport applicants coming here.

Behaviour just horrible. Went in to enquire abt bringing in a senior citizen in 70s. The persons at verifucayion just said " faltu ka bak bak " and refused to answer. Is this an outpost of the govt ? Was much better last time was there

The staffs are soo unprofessional and unhelpful to normal people Unless you're known to them. They can even break the sequence if someone is known to them.. They'll go first, whatever the sequence is. Really disappointed by their management

Worst experience at PSK--rude, untrained staff creating unnecessary hurdles and rejecting valid documents against guidelines. Avoid if you value your time.

This is the worst popsk , DO NOT VISIT IT !!!! I repeat , DO NOT VISIT IT !!! while for NON-ECR proof we can submit itr but they dont accept it , upon asking further they say visit kolkata , also they dont follow digilocker , they say we can't access digilocker , please never visit it